product Support

Telephonics is prepared to supply timely and dependable support wherever and whenever needed for the life of our products. Our commitment to this principle is proven by our history of supporting products worldwide for decades beyond their initial fielding. We offer the following broad range of flexible support services to ensure that the equipment you purchase from Telephonics delivers maximum operational availability over its total life cycle.

Spares Provisioning
Spare parts are available to support all levels of maintenance and your specific maintenance planning requirements. Whether you require complete spare systems or selected critical subassemblies or piece parts, Telephonics can tailor an economical spares provisioning package that suits your maintenance requirements and budget.

Repair and Overhaul
Telephonics operates Service Centers for all products and systems we design and manufacture. Repairs and/or overhaul are accomplished by our skilled and experienced technicians utilizing state-of-art manufacturing and test equipment. A knowledgeable OEM support staff delivers fast turnaround times; a paramount concern of our customers. Should aircraft on ground (AOG) situations arise, we can adjust priority status and repairs are expedited to assure the fastest turnaround possible.

If you have Telephonics equipment that is in need of servicing, please contact us for the appropriate return shipping instructions or for the nearest Authorized Service Center.

Technical Support
Our technical support staff is available to analyze and address your equipment operation and troubleshooting questions. The insight gained from these exchanges enable our technical specialist to track in-service performance, evaluate trends and propose improvements to your products or identify and recommend further support needs.

Field Service Support
Field support is provided by highly trained and experienced Field Service Representatives who are fully versed in the installation, operation, and troubleshooting of the equipment. Our field service personnel also have direct access to our professional engineering staff for assistance in identifying the cause of the fault and recommending solutions.

Training
From operator instruction to piece part repair, Telephonics can offer comprehensive training courses at either an on-site location or at our own facilities. In either formal or informal instructional settings we combine classroom theory discussions with practical hands-on experience to ensure that you gain the knowledge to perform operation and maintenance tasks confidently and thoroughly.